What we collect
This Website may collect and process data that you provide to us about you, for example through filling out forms, and other information that we automatically collect from you. Information that we may automatically collect in relation to your visits to this Website does not identify you personally. It provides us with data about how you use spotsandscreens.co.uk and engage with us. We use this information to improve our services and make them more useful to you. We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- Order information
We collect questions, queries or feedback you leave, including your name, email address, telephone and postcode, if you use our online form to contact Spots and Screen We use these details to respond to the feedback/query you send us.
Sign-up to receive our newsletter
We collect your name, email address and postcode when you sign up to our newsletter. In addition to our occasional newsletter, we may periodically send additional emails, which we think you may find useful. You can unsubscribe at any time by selecting the ‘unsubscribe’ link that appears in every email we send. We will never share your information other than for the purpose for which it was provided to us.
Event email alerts
We collect your email address when you request event alerts. If you’ve signed up for email alerts, you can unsubscribe at any time by selecting the ‘unsubscribe’ link that appears in every event email alert we send. We will never share information other than for the purpose for which it was provided to us.
Calling our telephone number
When you call one of the Spots and Screens telephone number you will speak directly to a member of the business. If you have an enquiry, you may provide your name, contact details and postcode, so that they can assist with your query.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Who do we share your information with?
As required by law, we may disclose information to government bodies and law enforcement agencies for their enforcement purposes. We will never share information other than for the purpose for which it was provided to us (item purchase or room rental).
Spots and Screens Ltd will not sell your personal information.
How long do we keep your personal information?
We will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. Your order information is typically kept for around 6 years. Information will be stored and then destroyed.
The only exceptions to the periods mentioned above are where:
the law requires us to hold your personal information for a longer period, or delete it sooner
you have unsubscribed from a service (eg email newsletter)
you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Where your data is stored?
We store your data on secure servers in the European Economic Area (EEA).
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
spotsandscreens.co.uk may contain contain links to third party websites. A link to a third-party website does not imply endorsement -you must use your own judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to ours, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.
We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites. We cannot guarantee that these links will work all of the time.
Websites that we link to may have 'Terms and conditions' that are different from ours. Do not assume that our 'Terms and conditions' apply to other websites
Other third party content
We may embed external content from third-party websites such as YouTube. This content is not published on spotsandscreens.co.uk. It is delivered using devices and services provided by such third party sites that can be inserted into our site. We are not responsible for this content.
Whilst we have made all reasonable efforts to display only appropriate YouTube videos through the embedded YouTube player, we are not responsible for any YouTube content accessed from our website. After a selected video clip plays, YouTube may suggest related videos, which can be played in the embedded video player. In virtually all cases, these will be directly related to the subject of the selected video. Occasionally, YouTube users may erroneously assign key words to a video. It is therefore possible that an unrelated video could be displayed. Again, we are not responsible for this content. If you are concerned about this possibility, you should avoid viewing YouTube videos from the embedded player on this website.
Security and virus protection
No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, such transmission is at your own risk. We will not be liable for any damages or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on this website.
We make every effort to check and test our website during production. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. It is always wise for you to run an anti-virus program on anything you download from the internet.
We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.
As an individual whose personal data is processed by Spots and Screens, you have:
+ The right to be informed
Transparency is a key requirement of data protection law. You have the right to be informed about the collection and use of your personal data. This privacy notice is designed to provide you with the information needed to allow you to see how and why your personal data is used when visiting this website.
+ The right to access the data we hold on you
You also have the right to ask for the personal data that we have about you to increase your awareness of and allow you to verify the lawfulness of the processing. To protect your privacy we may ask you to verify your identity.
+ The right to have your data rectified if it is inaccurate
If you believe that personal data we hold on you is inaccurate or misleading then you have the right to request that it is rectified.
+ The right to erasure (in limited circumstances)
In some circumstances, you can ask for your personal information to be deleted, for example:
your personal information is no longer needed for the reason it was collected in the first place
you have removed your consent for us to use your information (where there is no other legal reason us to use it)
there is no legal reason for the use of your information
Please note that we cannot delete your information where:
we’re required to have it by law and for our accounting process.
it is necessary to perform our functions as a public body
it is necessary for legal claims
The right to object to direct marketing
You have an unconditional right to object to direct marketing at any time. As noted within this privacy notice spotsandscreens.co.uk will not send you direct marketing without your consent and you can withdraw your consent at any time by selecting the ‘unsubscribe’ link within each email.
Controlling your personal information
If you have any specific data protection queries or concerns, you can address it to Spot and Screens' Data Protection Officer at:
Tel: 01757 667175
Address: Inchmarlo, Johnny Moor Long Lane, Moorends, DN8 4JZ